Medilink® Language Support Service

Medilink Language Support Service

Helping you communicate

Medilink's new service makes it easy

If English isn’t your first or preferred language, it can sometimes be difficult to get the support you need for your stoma and/or continence care needs. That’s why we've introduced the Medilink® Language Support Service.

What is the Language Support Service?

This service allows your local Medilink® team to contact you, over the phone, in your preferred language via an interpreter.

They can interpret conversations in over 200 different languages to help you communicate your stoma and/or continence care needs.

How can it support you?

Ordering your regular ostomy and/or continence prescription supplies
Understanding your Salts Medilink Community Stoma Nurse
Asking any questions regarding your prescription products or Medilink® orders
Receiving additional advice, such as travel, hydration and diet

How does it work?

It’s simple! Every time Medilink® needs to speak to you, we will use this 3-way telephone translation service.

This could be to place your stoma and/or continence prescription orders or during your stoma review appointments with a Salts Medilink Stoma Care Nurse.

Sign-up to the Medilink Language Support Service

If you feel that this translation service would be beneficial, please fill in the form below with the relevant details.

Alternatively, you can email us directly on enquiries@saltsmedilink.co.uk with a full name, contact number and preferred spoken language. We’ll take care of the rest!

Patient Details:
Is the patient a Medilink® Customer?*
Medilink® Personal Number
First Name*
Last Name*
Email*
Confirm Email*
Telephone Number*
Postcode*
Please select your Medilink Dispensing Care Centre*
Preferred Language*

Patient Representative Details:
If you are filling this form on behalf of someone else, please complete your details below:

Full Name
Relationship with patient

Please confirm by ticking the box you are happy for Medilink to keep this patient’s personal information on their database in order for them to be contacted by an interpreter on Medilink’s behalf.*

Your patient is entitled to withdraw their consent at any time. If they wish to withdraw their consent, please contact our Data Protection Officer by email: dataprotection@salts.co.uk or write to them at our company address: Salts Healthcare, Richard Street, Aston, Birminghtam B7 4AA.

Man on the phone to Medilink Customer Services

Need support or advice?

If you need any further support or advice, then please contact Medilink® today. You can call us Monday to Saturday, from 9am to 5pm, on Freephone 0800 626388.