Medilink^® supports you every step of the way.

Personalised Medilink® Home Delivery

We know that life with a stoma or a continence condition can feel overwhelming at times. There is a lot to take in and it can be difficult to know where to start, but Medilink® is here to make things as easy as possible.

As a Medilink® member, you are never on your own. You will be looked after by your nearest Dispensing Care Centre, where our team takes the time to get to know you and understand what matters most to you. That is what makes our service genuinely personal.

When you join Medilink®, you become part of a local, caring community, offering a free, reliable home delivery service you can trust.

“I describe Medilink® as my second community, because they know me and they are so supportive.” – Gemma, Medilink® Member

“Everyone I speak to just understandsmy personal situation.” – Fiona, Medilink® Member

“It's not like calling a call centre where you think you're just a number, with Medilink® it's very much a personal and local feel to the service.” – Caroline, Medilink® Member

Your prescription, your choice

Medilink® is an independent dispensing service, meaning we supply stoma care and continence care products from every manufacturer rather than a single brand.

We supply a wide range of high quality continence and stoma care products, including closed bags, drainable bags and urostomy bags, alongside the additional products that make caring for your stoma easier, including mouldable seals, flange extenders, adhesive removers and barrier films. Our continence range covers the products prescribed for bladder and bowel care.

Whatever your Stoma Care nurse has recommended, we can dispense it.

Simple to order, free to deliver

Registering with Medilink® takes a few minutes, and once you are set up we take care of the paperwork. We collect and dispense your repeat NHS prescriptions for you, and in England and Wales we can receive them through the NHS Electronic Prescription Service, so there is no need for you to make a trip to your GP surgery.

There are four ways to place an order - online, by freephone, by email or by post. Your stoma supplies are dispatched within 48 hours of us receiving your prescription, delivered free of charge in plain, discreet packaging, with order tracking as standard.

Our Medilink® home delivery options are built to fit around your routine, and if you run low unexpectedly we can arrange urgent supplies with your GP's authorisation. Freepost envelopes are included with every order.

Local support, whenever you need it

Behind the delivery service sits a nationwide network of 16 Dispensing Care Centres, so there is always a local team who know you by name. Call in or pick up the phone - our centres are open 9:00am to 5:00pm, Monday to Friday, with an out-of-hours line for emergencies. In England and Wales, our own Stoma Care Nurses are on hand for clinical questions.

For everyday guidance on diet, travel, work and adjusting to life with a stoma or a continence condition, you can talk to us for support and advice.

Ready to join Medilink®?

Join today and let us take care of the rest. Register online in a few minutes, or call us free on 0800 626 388.