No, Medilink® can deliver your supplies to a designated safe place. We can deliver your items to an alternative address in the UK, such as your workplace, if required. Next time you place your prescription order, just let us know your preferred delivery and any special delivery instructions.

Yes, we can set up 2-hour timed delivery slots with text or email notifications. Contact your local Medilink® dispensing care centre so that we can set these notifications. Please note, this service is currently not available in Scotland.

No, you are not required to sign for your deliveries. Your local Medilink® dispensing care centre will be able to confirm this for you.

Depending on your age, medical status or income, you may not need to pay for your prescriptions. For further details, please speak to Medilink®. Please note, if you live in Scotland or Wales, you are exempt from prescription charges.

As soon as we receive your prescription, we aim to have your order dispatched within 24–48 hours. This does not include weekends, unless in an emergency. You can also sign up for email or text alert notifications to help keep track of your delivery. Please note that if you live in the Scottish Highlands or Islands, delivery can take up to 5 working days.

If your stoma and/or continence product requirements change (for example if your stoma or urology nurse has advised a product change), we can update your records to ensure the correct appliance is dispensed. At Medilink®, we dispense all makes of stoma and continence products that are available on NHS prescription.

Yes. If it is within the UK, we will be able to deliver your prescription supplies to an alternative address. You can find out more information about our delivery options, which are available online.

For any questions about your supplies or tracking your delivery, please contact your local Medilink® dispensing care centre:

0800 626388 (open 9am – 5pm, Monday to Saturday) customer.service@salts.co.uk

For any questions about your supplies or tracking your delivery, please contact your local Medilink® dispensing care centre:
 

0800 626388 (open 9am – 5pm, Monday to Saturday)
customer.service@salts.co.uk

If you need any clinical support or advice for your stoma care, please speak to your stoma care nurse as a first point of contact. If it is an emergency, please call NHS 111.

In most areas of the UK, Medilink® can collect your prescriptions from your GP on your behalf. Alternatively, we can provide you with Freepost envelopes so that you can post the prescription out to us. To find out your options, please contact your local Medilink® dispensing care centre.

Yes. Medilink® can set up regular stock and wellbeing checks, so that you don’t have to worry about running low on supplies.

Yes. Medilink® can arrange to send free samples of any manufacturers’ brands or products to you. At Medilink®, we dispense all makes of stoma and continence products that are available on NHS prescription.

a) If you know your P number, click the register here option, then enter your P number, date of birth and postcode. You will then need to register your chosen email address and create a password for your online ordering account. You can then log in and access the site b) If you are unsure of your P number, please fill in the form and submit. You will then receive an email with your P number. Please then follow the above steps.

Please fill in our form registering you to our service. Your local branch will then contact you and take you through a simple questionnaire to gain some further information, due to this being a prescription service. We will then send you your P number via email for you to use to access the Medilink online ordering service.

If you are an existing Medilink patient your P number can be found on a dispatch note, or any written communication from their local Medilink Branch. You can also call the branch 0800 626388 (open 9am – 5pm, Monday to Saturday) or email customer.service@salts.co.uk

Within 2 working days in receipt of a full valid prescription *this will take slightly longer if you live in the Scottish highlands or Islands

Yes, we stock all manufacturers

Please contact us 0800 626388 (open 9am – 5pm, Monday to Saturday) or email customer.service@salts.co.uk

0800 626388 (open 9am – 5pm, Monday to Saturday) or email customer.service@salts.co.uk